🗂️ INTERNAL ROLE RECORD – DO NOT ADVERTISE

Job Title: Deputy Manager – Residential Mental Health (Confidential Replacement)
Service Name: Rock House
Client: PureCare
Location: 109 Rock Avenue, Gillingham, ME7 5PY
CQC Status: Rated Inadequate – turnaround in progress
Start Date: ASAP – short notice preferred
Contract: Full-time, permanent
Salary: £30,000 per annum
Bonus: Up to £400 per quarter (performance-based, up to £1,600/year)
Working Hours: Monday–Friday, 8:30am–5:00pm
On-Call: Required on a rota basis
Parking: On-site available

🚨 CONFIDENTIAL NOTES

• Reason for Vacancy: Confidential replacement – current Deputy not working out (governance concerns, cultural misalignment, poor follow-through on meds/safeguarding).

• Do Not Contact: [Insert Deputy’s Name]

• Do Not Advertise: Client and service name must not be shared publicly. Role is not to be posted online.

🔍 ROLE CONTEXT

• 16-bed residential mental health service for adults.

• Consultant Manager currently in place (until end of July).

• New permanent Registered Manager starting July – experienced but collaborative.

• The home is undergoing full culture change and leadership reset following poor CQC inspection.

• Resistance to change among long-standing staff is still present — Deputy must be able to lead, not follow.

📌 KEY RESPONSIBILITIES

• Day-to-day service leadership in absence of Manager.

• Oversee and support with:

  • Care planning

  • Risk assessments

  • Staff rotas

  • Medications

  • Safeguarding

• Hold staff accountable and model best practice.

• Work closely with external partners, LA professionals, and the internal governance team.

• Support with assessments, quality assurance, recruitment, and audits.

• Share out-of-hours responsibility on a rota.

✅ CANDIDATE REQUIREMENTS

Must-Have:

• Minimum NVQ Level 3 in Health & Social Care

• 2+ years’ experience in a Deputy Manager role (or equivalent) in a CQC-regulated setting

• Proven safeguarding and medication handling experience

• Strong leadership in turnaround or under-pressure environments

• Comfortable challenging poor practice and working closely with senior management

• Able to start quickly — ideally within 0–4 weeks

Nice-to-Have:

• Working toward or completed Level 5 Diploma

• Experience leading in services rated RI or Inadequate

• Local to Gillingham or willing to relocate

👥 REPORTING LINE & STRUCTURE

• Reports to: Consultant Manager (now), Registered Manager (from late July)

• Interview Panel:

  • Stage 1: Area Manager (Cheryl or new appointee)

  • Stage 2: Simon (Director)

• No Team Leaders beneath them – direct leadership over care team (team size TBC)

🛠 SYSTEMS (TBC)

• Awaiting confirmation of digital systems used for:

  • Rotas

  • Medication (eMAR)

  • Care plans

• Candidates should be confident using tech or learning quickly.

🧭 INTERVIEW PROCESS

• Likely two stages, in person

• Interviews can be booked at short notice

• Simon open to fast offers if the right person is found